Cancellations

Before Your Order Ships We understand that things change. With the exception of built to order items, orders can be cancelled if they have not shipped. As we would need to notify our distribution channels to cancel the order, allow 1-2 business days for confirmation. After Your Order Ships Orders that have shipped cannot be canceled. Please see our Return Policy for details. How To Cancel Your Order Our web site tracking system is not real time and, in some cases, may not accurately reflect your shipping status. Please call us at 1 (800) 710-7499 for assistance and to find out if your order has shipped before canceling.